Closing the Account of a Deceased Person

You may request that Phobits close the account of an individual that is deceased, and please accept our condolences for your loss.

Required Proof

The death certificate of the deceased subscriber must be presented to close the account.

Memorial

As a courtesy to memorialize the deceased person, up to 6 images may be requested to be presented on the deceased's account with a short message to be provided. Phobits will place the images and the message on the account page. The person making the request may elect to maintain the account as open for a period up to 6 months, regardless if the account subscription will expire within those 6 months. The actual amount of time is up to the requester, and the account may be immediately closed if requested.

Any content desired to be saved must be downloaded from the account within 6 months.

Requesting to Close a Deceased Account to Phobits

You may make a requests to Phobits to close an account using one of the methods described in the Request Methods section below. Please read the required information in the next section and be sure to include the required information when making your request.

You must provide the account name that you are requesting to close. If you fail to provide the following information, or if the information provided is inaccurate, Phobits may not be able to adequately comply with your request to close the account.

1. The Account Name.
2. The deceased full name.
3. The requester’s full name, address, phone number, and an email address.

You may submit your request to close an account using one of the following two methods.

• Email
• Postal Mail

You may request Phobits to close the account of a deceased person by sending the required information to the following email address.

You may request Phobits to close the account of a deceased person by sending the required information using the mailing address below. You may use tracking and/or signature required if you wish as Phobits will gladly sign for postal mail.

Phobits
Attn: Deceased Account
P.O. Box 37142
Panama City, FL 32412

Note that FedEx and UPS will not deliver to the postal address above as it is a postal mail box.